Ripar prides itself on guaranteeing complete customer satisfaction. If for any reason you are not satisfied with your order, you can exercise your right to cancel your order without any penalty within ten (10) working days of receiving your goods purchased on riparstore.com. The courier company must receive the products to be returned within 10 working days from the date of their receipt. Products may be returned through the courier company specified by Ripar, or by another shipping company, only after filling out the Returns Form that you will find in the Customer Services section of our website, together with the returns number. I. Conditions for exercising your right to cancel your order The right to cancel your order is considered to be properly exercised if the following conditions are fully met: The Returns Form must be duly completed and sent electronically to Ripar within ten (10) working days from the date of delivery; The products must not have been used or damaged; The products must be returned in their original packaging; Returned products must be sent to Ripar in one shipment only. Ripar reserves the right not to accept items from the same order that are returned and sent at different times; The courier company must receive the products to be returned within ten (10) working days from the date you received the products. If you have fulfilled all the conditions required, Ripar shall refund you the price of your purchased goods. However, you shall be responsible for the shipping costs, that it, for the cost of returning the purchased products to Ripar. You will be contacted if your returned goods cannot be accepted because they do not meet the above conditions. In this case, you will have the option to reclaim your purchased goods at your own expense. Should you decline to reclaim your goods, Ripar reserves the right to retain the products and the corresponding payment for the products. II. Refund timescales and procedures After Ripar has received your returned goods and checked that all the requirements have been met, you will receive a confirmation acceptance e-mail. Regardless of your method of payment, Ripar shall process your refund as soon as possible, and in any case within thirty (30) days of the date on which Ripar is notified of your wish to exercise your right to cancel your order, having verified that the cancellation complies with the above conditions. The timescale for your payment to be reimbursed or refunded shall depend on the method of payment used: - credit/debit card purchase: the timescale for receipt of the refund shall depend on the institution that issued the card. Please note that the credit date shall be backdated to the debit date, so you will not suffer any loss of bank interest. - PayPal purchase: the refund shall be issued to your PayPal account and will be immediately visible. The actual reimbursement to the credit card associated with your PayPal account shall depend on the institution that issued the card. - payment in cash upon delivery: the refund shall be transferred to your specified current account and the timescale shall depend on the accuracy of the information you provide. Your account will normally be credited within thirty (30) days.